Managing Diversity at Cityside Financial Services. Managing Diversity at Cityside Financial Services. case study. Robin J. Ely · Ingrid Vargas. Title, Managing Diversity at Cityside Financial Services. Author, Harvard Business School. Publisher, Harvard Business School Publishing, Original from. Study 17 Managing Diversity- Cityside Financial Services flashcards from Mathew T. on StudyBlue.

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The target market switched to sub-urban localities this mid-sized bank seized opportunity to diversify in terms of targeting other target market including the pre existing white market. Step 10 – Critically Examine Managing Diversity at Cityside Financial Services case study solution After refreshing your mind, read your case study solution critically.

Managing Diversity at Cityside Financial Services

Once you finished the case analysis, time line of the events and other critical details. You have managibg recommend business unit level recommendations. Once you have developed multipronged approach and work out various suggestions based on the strategic tools. Begin slowly – underline the details and sketch out the business case study description map.

Even before you start reading a business case study just make sure that you have brushed up the Harvard Business Review HBR fundamentals on the Organizational Development. Transformation for Environmental Sustainability Understanding Creativity: What does differ is the way they are treated on the job: Cityside operated diversjty profitable business with high customer satisfaction rates that were widely perceived as a successful model of the “business case for diversity.

Managing Diversity at Cityside Financial Services Case Study Analysis & Solution

This had proven to be successful to certain extent however; the absence of other background employees in each sub-unit had emerged various conflicting situation. Managing Diversity at Cityside Financial Services. The white and black discrimination in both the units led to emerge the notion that black employees of the retail unit lacked the instrumental value they bring to the organization and hence rank lower than their white counterparts.


Oxford University Press, Refine the central problem the protagonist is facing in the case and how it relates to the HBR majaging on the topic. You can do business case study analysis by following Fern Fort University step by step instructions. SWOT analysis is a strategic tool to map out the strengths, weakness, opportunities and threats that a firm is finwncial.

The goal of the business case study is not only to identify problems and recommend solutions but also to provide a framework to implement those case study solutions. In managing diversity there is a mix of factor that is associated with the diverse workforce present in any organization. The diverse work force however, posed challenges to the management in terms of the perception the two groups hold against each other, as well as disturbed cihyside satisfaction arising from operation of two distinct strategic diveraity which were operating on mutual grounds.

Managing Diversity at Cityside Financial Services by Khyati Mishra on Prezi

This sums up the actions taken by the Wilkins management in pursuit of maintaining a diverse workforce. You should make a list of factors that have significant impact on the organization and factors that drive growth in the industry. The white and black discrimination evolved various conflicting situations as the key characteristics remained the racial background in inducting employees to the units. Business and St Business History Entrepreneurship.

How Does it Work? This chapter reviews research on how these biases manifest themselves in the core processes of organizations—that is, how people are hired, compensated, developed, and evaluated—all of which are aspects of organizational life that tend to privilege some groups over others.

They are just awesome. Cityside operated a profitable business with high customer satisfaction rates that were widely perceived as a successful model of the “business case for diversity.


It include using the analysis to answer the company’s vision, mission and key objectivesand how your suggestions will take the company to next level in achieving those goals. The challenge that Ron Wilkins has to face in the racially diverse group of management that composes of two strategic units was to maintain the essence of diversity, which was the main attraction point for bank services. Be very slow with this process as rushing through it leads to missing key details.

Their work force is well suited to meet the demands of their customers by being a face of their own community which builds up the trust in banking financial services. In maintaining the workforce diversity however, there has been an over existence of certain workforce.

The Manager as Artist. Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban ssrvices and a more affluent, predominantly white clientele. The chapter concludes with methodological and substantive recommendations for future research on discrimination and its remedies in organizations.

The inclusion of African- American target market was due to various reasons. These women thrived, they found, because of three characteristics that are key to swrvices You can use the following strategy to organize the findings and suggestions. Results Ethical Decision Making: Step 3 – Managing Diversity at Cityside Financial Services Case Study Analysis Once you are comfortable with the details and objective of the business case study proceed forward to put some details into the analysis template.

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